Exchange and Return Policy

:Exchange and Return Policy

At Moonlit, we strive for your complete satisfaction with our products. If for any reason you are not entirely pleased with your purchase, we offer hassle-free exchange or return options within 2 days of the delivery date

:Eligibility for Returns and Exchanges

 .Items must be in their original condition, unwashed, unworn, and with all original tags attached - 

.Products that are damaged, washed, or altered after purchase may not be eligible for return or exchange - 

 .For hygiene reasons, we cannot accept returns or exchanges on items that have been worn or used -

:How to Initiate a Return or Exchange

Please reach out to our customer service team at [email protected] or by WhatsApp +966 55 303 9495 to initiate the return or exchange process -

Provide your order number and details of the item(s) you wish to return or exchange -

Our customer service team will guide you through the return shipping process and provide further instructions -

:Return and Exchange Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange -

If approved, refunds will be processed to the original payment method -

Exchanges will be processed, and the replacement item(s) will be shipped once the returned item(s) are received and inspected -

:Additional Notes

 Shipping costs for returns and exchanges are the responsibility of the customer unless the return or exchange is due to a fault in the product or an error on our part

 Moonlit reserves the right to refuse returns or exchanges that do not meet our policy guidelines

For further inquiries or assistance regarding returns or exchanges, please contact our customer service team at  WhatsApp +966 55 303 9495 or [email protected]